Hartstone Designs Shop Policies

Updated: November 15th, 2019



Processing Times

The time we need to prepare an order for shipping varies. For details see individual items or contact us directly.


Delivery Information

.Delivery options depend on location. Please contact us for more information.


Customs and Import Taxes

Hartstone Designs is not responsible for any customs or import taxes. We are not responsible for any delays due to customs. If you have any questions or concerns please contact us directly.


Returns and Exchanges

Hartstone Designs does not accept returns or exchanges

Please contact if your item was damaged upon delivery. Our items are insured and we will help you through the claims process.


Hartstone Designs does not accept cancellations

Due to the nature of custom orders we are unable to accept cancellations. However please contact us if you have any problems with your order.